Returns & Exchanges

At The Bong Shop, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unused items in their original packaging. Please note that for hygiene and safety reasons, we cannot accept returns on any products that have been used.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and a brief explanation of why you wish to return the item.

• 2.
  Prepare Your Package

  Ensure the item is unused and in its original box, then securely pack it with a copy of your receipt to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return label to your package and drop it off at any authorized shipping location; please keep your tracking number for reference.

• 4.
  Quality Inspection & Refund

  Once our warehouse receives and inspects the item to confirm its condition, we will process your refund or exchange within 5-7 business days.