Frequently Asked Questions

Everything you need to know about shopping at The Bong Shop

How is my order packaged?

We prioritize your privacy. All orders are shipped in plain, unmarked cardboard boxes or mailers with no mention of 'The Bong Shop' or the contents on the exterior label.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as secure options like PayPal and select cryptocurrency payments.

What is your return policy for glass items?

We offer a 30-day return policy for unused items. Due to health and safety regulations, we cannot accept returns on any products that have been used.

How do I track my shipment?

Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

What should I do if my item arrives broken?

While we pack our glass with extreme care, accidents can happen. Please take a photo of the damaged item and the packaging within 48 hours of delivery and contact our support team for a free replacement.

Do you ship internationally?

Yes, we ship to most countries worldwide. Please check your local laws regarding the import of glassware and accessories before placing an order.